Scheduling Coordinator

Midwest Family Care Now Hiring

POSITION SUMMARY

Supports the Scheduling Manager with the on-boarding of new clients and maintains caregiver staff schedule and makes changes as required.

RESPONSIBILITIES

  1. Scheduling of caregiving staff: Create, maintain and update the care team schedule for client base according to authorizations and client needs under the direction of the Scheduling Manager.  Document employment events, schedule changes and employee information in scheduling software program, confirm changes with staff, send monthly schedules to clients and staff as well as any follow up changes.  Update and maintain staff availability lists and records within scheduling program.
  2. Scheduling: the coordinator is responsible for not leaving any scheduling holes for the following day as well as completion of all open weekend shifts before leaving the office on Friday. Scheduling Manager is responsible for notifying scheduling staff of staffing gaps during the week and on weekends.
  3. After Hours Accessibility: Shares responsibility of 24/7 mobile phone to return crisis related phone calls by triaging caregiver (and occasionally client) needs and issues. Maintain call log and document all issues and their resolutions in scheduling program.
  4. Provides field work when shifts are open: In the event of a shift not being filled by caregiver staff, the Scheduling Manager is responsible for finding coverage for this shift within the Administrative team including the Scheduling Coordinator who is responsible for filling in during times of need.
  5. Assists with training (when necessary): Assist with the training of caregivers going into new shifts or when additional training is needed as directed by the Care Team Coordinator or the Director of Care.
  6. Manages the On-Call Team: Recruit, coordinate and manage individuals best suited for the on-call team and coordinate their schedules effectively with the scheduling department. You will be responsible for maintaining a functioning team and assist with whatever emergency situations may arise.

REQUIREMENTS

  • Three or more years’ experience giving care to seniors
  • Proven ability to work in a personal, one-with-one care environment
  • Two or more years’ experience working in a professional office environment with proven ability to operate office equipment
  • Three or more years’ experience working with MS Office (Word, Excel, and PowerPoint)
  • Must have and maintain daily access to email.
  • Must have and maintain daily access by cell phone.
  • Must have a negative TB skin test result
  • Pass a criminal background check
  • Drug screening done at our discretion.
  • Current and valid driver’s license, proof of auto insurance, and access to a private vehicle for business use

QUALIFICATIONS

  • Must be proficient in the use of Microsoft Office, Hometrak or other scheduling database programs, knowledge of any home health care or resource programs used by MHC.
  • Ability to prioritize and complete work on time, detail-oriented, exhibit a service orientation to clients and caregivers, and a team player with a positive attitude. Must be able to work with confidential information and follow all company policies regarding privacy and HIPAA.
  • Requires solid organizational skills, thoroughness and multi-tasking. Requires good interpersonal skills and solid analytic thinking.  Must be able to demonstrate ability to make informed judgment decisions regarding the schedule. Must also demonstrate a sense of understanding and urgency for priorities. Requires the ability to appropriately troubleshoot and escalate where necessary.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to provide direction to and work independently and as part of interdisciplinary team.
  • Minimum of a Bachelor’s degree from a four-year college or university preferred; and/or five years or more of progressive healthcare experience or equivalent combination of education and experience in business or healthcare.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.  Ability to speak effectively before employees of organization verbal and with the written word.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Midwest Family Care is a leading provider of in-home healthcare services in South Central Wisconsin. We pride ourselves on our commitment to quality, our business practices, our appreciation for team members, and our client/community relationships.

We are seeking team players who want to make an immediate impact.

To apply, fill out the MFC Scheduling Coordinator application.
For questions, contact careers@midwestfamilycare.org