Questions to Ask Before Hiring a Home Care Agency
Many options for home care are available today allowing seniors to maintain a level of independence while safely remaining in their own homes. It is an option while recovering from short-term disability, or when physical capabilities have diminished to the degree that the need for care has become apparent, or simply to ease the responsibilities of household maintenance or activities of daily living. It is also an option for respite for the family members caring for their loved one.
Besides quality of care, consistency of care, and the importance of partnering with the client’s family, here are some additional questions to ask (with Midwest Family Care’s response) to assist you with the process of evaluating other home care agencies.
How long has your company been in business?
Midwest Family Care opened for business in Monona, Wisconsin in April 1996. Our management and office staff is made up of individuals who all have caregiving experience so we all speak the same caregiving language which helps us quickly relate to what your family member may need.
Who owns and manages your company? What is the owner’s background/character?
Robert Weink is Founder and CEO of Midwest Family Care, a privately-owned, locally-grown company having no ties to a corporate franchise. We believe this to be a key competitive advantage to defining and delivering the highest quality care relationships. Large enough to have the resources to recruit and retain the best caregivers, small enough to be ‘nimble’ and provide care that is customized to the care recipient and his family, and humble enough to remain faithful to our caregiving style and moral compass.
Has your company ever been sued or issued a citation for conducting poor business?
Midwest Family Care has never been sued or issued a citation.
Are your workers bonded and insured?
Midwest Family Care’s employees and staff are bonded and insured.
Midwest Family Care begins its screening process during the very first phone call. This is where the majority of potential caregivers are disqualified. Checks are made for both professional and personal references, criminal background, reverse social security number, driver license record, and certified nurse aide registry check.
Does your company have a Licensed Vocational Nurse or RN on staff?
Midwest Family Care has a registered nurse on staff whose responsibility is to oversee the quality of care provided by the company’s caregivers and to assist with their training.
Does your company have a Licensed Social Worker on staff?
Midwest Family Care employs a licensed social worker as the Director of Care who works side by side with our clients’ families to identify specific resources available in the community such as durable medical equipment, family support, and condition-specific professional associations that can be utilized in conjunction with the care we provide.
How do you select your employees?
Midwest Family Care’s selection process for hiring caregivers consists of the following:
- All applications are reviewed and screened for minimum requirements
- Initial phone interview is conducted (based on having minimum requirements)
- In-person interviews with our HR and care coordination staff
- Complete professional and personal references/criminal/driver’s background checks
- Full orientation and training if selected for hire